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The hotel offers a variety of services to fulfill our guests needs. Whether you visit Casa Velha for business or pleasure, you will find the ideal environment to treat yourselves with all the comfort and services:


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Detailed List of our facilities and guest services

Hotel Facilities & Services

  • 24-hour reception service
  • Multi-lingual hotel personnel
  • Free WiFi in public areas and golf/garden wing rooms
  • Morning room / library
  • Lounge / bar
  • Sitting room
  • Games room
  • Meeting room / TV room
  • Billiards
  • Full Spa facilities
  • Sauna - no charge
  • Steam room - no charge
  • Fitness room - no charge 
  • Private parking

In-Room Facilities & Amenities

  • En-suite bathrooms with hairdryers and heated towel rails
  • "Relais & Châteaux" and "Molton Brown" bathroom products
  • In-room Nescafé coffee machine
  • Central heating with individual control
  • Direct dial telephone
  • Room safe
  • Mini bar
  • Flat-screen TV with 30-channel cable television including BBC World, CNN, NBC, Sat-1 & TV5
  • Daily turndown service
  • Welcome gift in all rooms on arrival
  • Writing desk with stationary set
  • Directory of services with extensive Casa velha and Madeira visitor information

Outdoor Facilities

  • All weather tennis court - floodlit
  • Badminton, croquet, table tennis
  • Outdoor and indoor swimming-pools
  • Golf at the adjacent Palheiro Golf course
  • Free entrance to Palheiro Gardens on weekdays
  • Big game fishing

 Special Guest Services on Request

  • 7 day in-house laundry service
  • Dry cleaning (next day service)
  • Wake up service
  • Medical doctor on call
  • No charge for incoming faxes
  • Card table and board games
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